Your VAR har usually requested this if you have not been able to deactivate it yourself. If SOLIDWORKS disabled your license manually this error message will appear. To have your VAR deactivate your license should only be done as a last resort, as you will not be able to activate the license on the computer again.
If your old computer has crashed, and you have no way of opening your old SOLIDWORKS, you should also contact your VAR and they will be able to help you deactivate your license. If you find yourself in a situation where you are unsure what computer the license is active on, please contact your VAR, and they should be able to help you. In order to remedy this, start your SOLIDWORKS on your old machine, go to “Help”-> “Deactivate License”, and follow the onscreen instructions. But the license has not been deactivated on the old machine. Usually the scenario is that the user has gotten a new PC and has installed SOLIDWORKS on this machine. This is by far the most common error message I receive when working in support. I have also included what you can do yourself and if you need to contact your VAR. In the below section I have listed the most common errors when deactivating or activating your SOLIDWORKS license. While working with SOLIDWORKS support, I have received a lot of phone calls regarding activation errors. If you do this it becomes much easier to identify the issue, if you need to contact your SOLIDWORKS Value Added Reseller (VAR). When the activation error message it is important that you take note of the error message or take a screenshot. However sometimes you will receive an error message. In most cases this goes fine without a hitch.
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